ALL DELIVERY TIMES ARE ESTIMATED FROM THE TIME YOUR ORDER LEAVES OUR PROCESSING CENTER.
DOMESTIC ORDERS: THE LLIQUID GOLD HAIR, LLC SHIPPING DEPARTMENT IS ABLE TO SHIP TO STREET ADDRESSES AND PO BOXES WITHIN THE UNITED STATES AND INTERNATIONALLY. THE PURCHASER IS RESPONSIBLE FOR PROVIDING THE CORRECT MAILING ADDRESS. PLEASE BE CERTAIN YOUR ADDRESS IS CORRECT REGARDLESS OF YOUR ORDERING PROCESS, BEFORE FINALIZING YOUR ORDER. WE CAN NOT BE RESPONSIBLE FOR GOODS DELIVERED TO THE WRONG ADDRESS.
ORDERS SHIPPED TO ALASKA AND HAWAII: CAN REQUIRE AN ADDITIONAL 2 – 3 DAY DELIVERY TIME.
INTERNATIONAL ORDERS CAN REQUIRE 6 – 10 DAYS DELIVERY TIME.
ORDER PROCESSING TIMES: WE TYPICALLY PROCESS ORDERS WITHIN 48 HOURS (EXCEPT HOLIDAYS AND WEEKENDS). ORDERS SUBMITTED ON WEEKENDS WILL PROCESS THE NEXT BUSINESS DAY.
ALL PACKAGES, UNLESS OTHERWISE STIPULATED, ONCE PROCESSED, ARE SHIPPED VIA UNITED STATES POSTAL SERVICE FIRST CLASS OR PRIORITY MAIL (3-5 BUSINESS DAY SERVICE). THIS SERVICE PROVIDES DELIVERY CONFIRMATION FOR ALL OF OUR ORDERS. ALL DELIVERY TIMES ARE ESTIMATED FROM THE TIME YOUR ORDER LEAVES OUR PROCESSING CENTER.
INCORRECT SHIPPING INFORMATION – IF A PACKAGE IS RETURNED TO LIQUID GOLD HAIR PRODUCTS DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY A CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST AS WELL AS THE REDELIVERY COST. LIQUID GOLD HAIR PRODUCTS IS NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY A CUSTOMER. CUSTOMERS ARE RESPONSIBLE FOR RESHIPPING FEES EVEN IF THE PACKAGE ORIGINALLY SHIPPED FOR FREE. ANY REFUNDS PROCESSED RELATED TO REFUNDS DUE TO INCORRECT SHIPPING ADDRESS WILL BE LESS THE COST OF SHIPPING (EVEN IF THE PACKAGE ORIGINALLY SHIPPED FOR FREE).
LOST OR STOLEN PACKAGES – LIQUID GOLD HAIR PRODUCTS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES THAT HAVE A CONFIRMED DELIVERY TO THE ADDRESS ENTERED FOR AN ORDER. UPON INQUIRY, LIQUID GOLD HAIR PRODUCTS WILL CONFIRM DELIVERY TO THE PROVIDED ADDRESS, DATE OF DELIVERY, TRACKING INFORMATION AND SHIPPING CARRIER INFORMATION FOR THE CUSTOMER TO INVESTIGATE.
NO REFUNDS, REPLACEMENTS OR CREDITS WILL BE ISSUED FOR ORDERS CONFIRMED TO HAVE BEEN DELIVERED TO THE ADDRESS PROVIDED IN AN ORDER.
ITEMS NOT IN STOCK: WE STRIVE TO HAVE ALL OF OUR PRODUCTS AVAILABLE FOR IMMEDIATE SHIPMENT. IN RARE OCCASIONS, DUE TO POPULARITY AND HIGH DEMAND FOR OUR PRODUCTS AND LIMITED AVAILABILITY OF INGREDIENTS, PRODUCTS MAY BE ON BACK ORDER. WE WILL TAKE ALL NECESSARY STEPS TO ADVISE YOU IN A PROMPT MANNER IF THIS SITUATION OCCURS. IF IT IS POSSIBLE TO SHIP A PORTION OF AN ORDER, WE WILL SEND OUT ALL AVAILABLE ITEMS AND PLACE THE REMAINDER AS A BACK-ORDER, TO BE SHIPPED AS SOON AS POSSIBLE WITH NO EXTRA SHIPPING CHARGES TO YOU.
LIQUID GOLD HAIR PRODUCTS STANDS BEHIND THE PRODUCTS WE SELL. WE RECOGNIZE THAT ALTHOUGH OUR PRODUCTS HAVE EXTREMELY HIGH CONSUMER SATISFACTION, THERE IS NO ONE PRODUCT THAT MAY WORK FOR EVERYONE. WE ALSO STRIVE TO MAKE YOUR ONLINE SHOPPING EXPERIENCE POSITIVE AND SECURE. WE DO NOT AT ANY TIME GIVE OR SELL YOUR INFORMATION TO ANY OTHER COMPANIES.
IF FOR ANY REASON, WITHIN 10 DAYS OF YOUR PURCHASE, YOU ARE NOT SATISFIED WITH OUR PRODUCT, YOU MAY RECEIVE A FULL REFUND OF YOUR PURCHASE PRICE (LESS SHIPPING AND 20% RE-STOCKING FEE). THE PRODUCT MUST HAVE BEEN PURCHASED DIRECTLY FROM LIQUID GOLD HAIR PRODUCTS WEBSITE IN ORDER TO BE ELIGIBLE FOR A REFUND. ITEMS SHIPPED UNDER FREE SHIPPING PROMOTIONS WILL BE ASSESSED THE COST OF THE COMPANY’S ACTUAL SHIPPING COSTS IN THE CASE OF A REQUESTED REFUND. BUYER WILL BE REQUIRED TO PAY FOR THE COMPANY’S COST TO SHIP THE PRODUCT EVEN IF IT WAS ORIGINALLY SHIPPED DURING A FREE SHIPPING PROMOTION. WE ASK THAT YOU USE THE PRODUCT AS DIRECTED. FOR EXAMPLE, USING ONE MONTHS WORTH OF OUR PRODUCTS IN A ONE WEEK TIME PERIOD WILL VOID ANY GUARANTEES. IF YOU HAVE PREVIOUSLY RETURNED ANY LIQUID GOLD PRODUCTS UNDER THIS REFUND POLICY, ANY FUTURE REQUESTS FOR A REFUND WILL NOT BE HONORED.
TO CANCEL AN ORDER, PLEASE CONTACT US BY PHONE OR EMAIL WITHIN 24 HOURS. ONCE AN ORDER HAS SHIPPED IT CANNOT BE CANCELLED. PLEASE CONTACT US WITH ANY QUESTIONS OR CONCERNS AT 704-286-6476 OR HELLO@LIQUIDGOLDHAIRPRODUCTS.COM.
LIQUID GOLD HAIR, LLC
PO BOX 561211
CHARLOTTE, NC 28256
WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS POLICY. ANY CHANGES TO THIS POLICY WILL BE POSTED.
From the outset, our mission has been clear: to provide professionals and consumers alike with access to premium-quality beauty essentials that elevate their hair and skincare routines.