SHIPPING POLICIES:
ALL DELIVERY TIMES ARE ESTIMATED FROM THE TIME YOUR ORDER LEAVES OUR PROCESSING CENTER.
DOMESTIC ORDERS: THE LIQUID GOLD HAIR, LLC SHIPPING DEPARTMENT IS ABLE TO SHIP TO STREET ADDRESSES AND PO BOXES WITHIN THE UNITED STATES AND INTERNATIONALLY. THE PURCHASER IS RESPONSIBLE FOR PROVIDING THE CORRECT MAILING ADDRESS. PLEASE BE CERTAIN YOUR ADDRESS IS CORRECT REGARDLESS OF YOUR ORDERING PROCESS, BEFORE FINALIZING YOUR ORDER. WE CAN NOT BE RESPONSIBLE FOR GOODS DELIVERED TO THE WRONG ADDRESS.
ORDERS SHIPPED TO ALASKA AND HAWAII: CAN REQUIRE AN ADDITIONAL 2 – 3 DAY DELIVERY TIME.
INTERNATIONAL ORDERS: REQUIRE A MINIMUM 6 – 10 BUSINESS DAYS DELIVERY TIME. PLEASE NOTE THAT SHIPPING FEES TO INTERNATIONAL ADDRESSES DO NOT INCLUDE ANY CUSTOM OR IMPORTATION FEES THAT MAY BE CHARGED BY YOUR COUNTRY.
ORDER PROCESSING TIMES: WE TYPICALLY PROCESS ORDERS WITHIN 48 HOURS (EXCEPT HOLIDAYS AND WEEKENDS). ORDERS SUBMITTED ON WEEKENDS WILL PROCESS THE 2ND BUSINESS DAY.
MAIL-IN ORDERS: PLEASE ALLOW UP TO 4 WEEKS FOR DELIVERY OF MAIL IN ORDERS. WE ACCEPT CASHIER’S CHECKS OR MONEY ORDERS ONLY FOR MAIL IN ORDERS.
ALL PACKAGES, UNLESS OTHERWISE STIPULATED, ONCE PROCESSED, ARE SHIPPED VIA UNITED STATES POSTAL SERVICE FIRST CLASS OR PRIORITY MAIL (3-5 BUSINESS DAY SERVICE). THIS SERVICE PROVIDES DELIVERY CONFIRMATION FOR ALL OF OUR ORDERS. ALL DELIVERY TIMES ARE ESTIMATED FROM THE TIME YOUR ORDER LEAVES OUR PROCESSING CENTER.
INCORRECT SHIPPING INFORMATION – IF A PACKAGE IS RETURNED TO LIQUID GOLD HAIR, LLC DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY A CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST AS WELL AS THE REDELIVERY COST. LIQUID GOLD HAIR PRODUCTS IS NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY A CUSTOMER.
LOST OR STOLEN PACKAGES – LIQUID GOLD HAIR, LLC IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES THAT HAVE A CONFIRMED DELIVERY TO THE ADDRESS ENTERED FOR AN ORDER. UPON INQUIRY, LIQUID GOLD HAIR PRODUCTS WILL CONFIRM DELIVERY TO THE PROVIDED ADDRESS, DATE OF DELIVERY, TRACKING INFORMATION AND SHIPPING CARRIER INFORMATION FOR THE CUSTOMER TO INVESTIGATE. THE BUYER IS RESPONSIBLE FOR FILING A CLAIM OF THEFT WITH THE USPS FOR FURTHER INVESTIGATION.
NO REFUNDS, REPLACEMENTS OR CREDITS WILL BE ISSUED FOR ORDERS CONFIRMED TO HAVE BEEN DELIVERED TO THE ADDRESS PROVIDED IN AN ORDER.
ITEMS NOT IN STOCK: WE STRIVE TO HAVE ALL OF OUR PRODUCTS AVAILABLE FOR IMMEDIATE SHIPMENT. IN RARE OCCASIONS, DUE TO POPULARITY AND HIGH DEMAND FOR OUR PRODUCTS AND LIMITED AVAILABILITY OF INGREDIENTS, PRODUCTS MAY BE ON BACK ORDER. WE WILL TAKE ALL NECESSARY STEPS TO ADVISE YOU IN A PROMPT MANNER IF THIS SITUATION OCCURS. IF IT IS POSSIBLE TO SHIP A PORTION OF AN ORDER, WE WILL SEND OUT ALL AVAILABLE ITEMS AND PLACE THE REMAINDER AS A BACK-ORDER, TO BE SHIPPED AS SOON AS POSSIBLE WITH NO EXTRA SHIPPING CHARGES TO YOU.
REFUSAL OF SERVICE: WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON.
LEGAL DISCLAIMER: YOU ARE SOLELY RESPONSIBLE FOR THE USE AND MISUSE OF PRODUCTS OFFERED AND FOR ALL ACTIONS AND CONSEQUENCES OF THAT USE OR MISUSE. OUR SULFUR BASED HAIR PRODUCTS: AS WITH ANY SULFUR BASED PRODUCT, SOME PEOPLE ARE RESISTANT TO SULFUR. IF YOU THINK YOU FALL INTO THIS CATEGORY, PLEASE “PASS” ON PURCHASING OUR SULFUR BASED PRODUCTS. WHILE MOST OF OUR CLIENTS ENJOY GREAT SUCCESS WITH OUR HAIR PRODUCTS, WE CANNOT GUARANTEE RESULTS. YOU ASSUME SOLE RISK AND RESPONSIBILITY WHEN USING THESE PRODUCTS. BECAUSE EACH PERSON’S SKIN IS UNIQUE, WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THE EFFECTIVENESS OF PRODUCTS. YOU ARE USING PRODUCTS LISTED ON OUR WEB SITE AT YOUR SOLE RISK AND ARE RESPONSIBLE FOR ALL ACTIONS AND CONSEQUENCES OF USE AND MISUSE. ALWAYS PATCH TEST PRODUCTS BEFORE USE. LIQUID GOLD PRODUCTS CONTAINING SULFUR MAY STAIN JEWELRY. BE SURE NO AVOID PRODUCT COMING IN CONTACT WITH JEWELRY.
LIQUID GOLD HAIR PRODUCTS STANDS BEHIND THE PRODUCTS WE SELL. WE RECOGNIZE THAT ALTHOUGH OUR PRODUCTS HAVE EXTREMELY HIGH CONSUMER SATISFACTION, THERE IS NO ONE PRODUCT THAT MAY WORK FOR EVERYONE. YOUR INDIVIDUAL RESULTS MAY VARY.
AGREEMENT: YOU AGREE TO INDEMNIFY AND HOLD HARMLESS LIQUID GOLD HAIR, LLC, WWW.LIQUIDGOLDHAIRPRODUCTS.COM, ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS FROM AND AGAINST ANY AND ALL CLAIMS, CHARGES, DEMANDS, DAMAGES, LIABILITIES, LOSSES, EXPENSES, AND LIABILITIES OF WHATEVER NATURE AND HOWSOEVER ARISING (INCLUDING BUT NOT LIMITED TO ANY LEGAL OR OTHER PROFESSIONAL FEES AND THE COSTS OF DEFENDING OR PROSECUTING ANY CLAIM AND ANY OTHER DIRECT OR CONSEQUENTIAL LOSS) INCURRED OR SUFFERED DIRECTLY OR INDIRECTLY AS A RESULT OF USING ANY PRODUCT LISTED ON OUR WEBSITE.
WE ALSO STRIVE TO MAKE YOUR ONLINE SHOPPING EXPERIENCE POSITIVE AND SECURE. WE DO NOT AT ANY TIME GIVE OR SELL YOUR INFORMATION TO ANY OTHER COMPANIES.
REFUND POLICY
IF FOR ANY REASON, WITHIN 10 DAYS OF YOUR PURCHASE, YOU ARE NOT SATISFIED WITH OUR PRODUCT, YOU MAY RECEIVE A FULL REFUND OF YOUR PURCHASE PRICE (LESS SHIPPING AND 25% RE-STOCKING FEE) THE PRODUCT MUST HAVE BEEN PURCHASED DIRECTLY FROM LIQUID GOLD HAIR, LLC WEBSITE IN ORDER TO BE ELIGIBLE FOR A REFUND. ABSOLUTELY NO REFUNDS OR EXCHANGES ON HAIR EXTENSIONS AND WIGS. ITEMS SHIPPED UNDER FREE SHIPPING PROMOTIONS WILL BE ASSESSED THE COST OF THE COMPANY’S ACTUAL SHIPPING COSTS IN THE CASE OF A REQUESTED REFUND. BUYER WILL BE REQUIRED TO PAY FOR THE COMPANY’S COST TO SHIP THE PRODUCT EVEN IF IT WAS ORIGINALLY SHIPPED DURING A FREE SHIPPING PROMOTION. WE ASK THAT YOU USE THE PRODUCT AS DIRECTED. FOR EXAMPLE, USING ONE MONTHS WORTH OF OUR PRODUCTS IN A ONE WEEK TIME PERIOD WILL VOID ANY GUARANTEES. IF YOU HAVE PREVIOUSLY RETURNED ANY LIQUID GOLD PRODUCTS UNDER THIS REFUND POLICY, ANY FUTURE REQUESTS FOR A REFUND WILL NOT BE HONORED.
TO CANCEL AN ORDER, PLEASE CONTACT US BY PHONE OR EMAIL WITHIN 24 HOURS. ONCE AN ORDER HAS SHIPPED IT CANNOT BE CANCELLED. PLEASE CONTACT US WITH ANY QUESTIONS OR CONCERNS AT 704-659-1239 OR HELLO@liquidgoldhairproducts.com
LIQUID GOLD HAIR PRODUCTS
PO BOX 561211
CHARLOTTE, NC 28256
WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS POLICY. ANY CHANGES TO THIS POLICY WILL BE POSTED.
From the outset, our mission has been clear: to provide professionals and consumers alike with access to premium-quality beauty essentials that elevate their hair and skincare routines.